We value your privacy!
At Organix, we are committed to helping parents raise a generation of happy, healthy eaters. We know that food choices can be confusing, particularly for new parents, and we strive to help you make sense of your options.
We are also equally committed to protecting and respecting your privacy and your data.
Sometimes, we may need to ask you to share some personal information with us. For example, when you contact us regarding a complaint or enquiry. This will help us respond with information that you find relevant and helpful.
This document is our Privacy Policy. It explains, amongst other things, what we mean by personal data, when we may ask you to share your personal data with us, what type of data we may need and why, how we collect data from you when you visit our website, what we do with it, how long we keep it for and your rights in relation to the data you have provided to us. You will also find out how you could contact us, if you'd like us to edit or delete your data.
In this document, we explain our Privacy Policy in plain English. We have tried to avoid using legal language and technical jargon. We have also provided summaries of some sections to help you find quick answers to questions you may have.
We value your privacy, and we are committed to meeting the requirements of the data protection legislation. We invite you to take the time to read this policy carefully, as we want you to be confident in the way Organix handles your data transparently, fairly, and reasonably.
If you have any questions or concerns, please email us at consumer.care@organix.com.
Content
1) Organix – the Data Controller that looks after your data
2) Our legal basis for collecting and processing your data
3) What is ‘personal data’?
4) How Organix gathers personal data
5) The data that we seek to collect from you
6) Collection of website data
7) Information that we receive from other sources
8) How we store and protect your personal data
9) How we use your personal data
10) How long we hold your data
11) Who will see your data
12) Your rights and choices
13) Links to other websites
14) Your privacy on our social media content
15) Organix Events, Photoshoots and Media Usage
16) Keeping you up to date with changes to our privacy and cookies policy
17) What to do if you have further questions
1. Organix – the Data Controller that looks after your data
The UK Data protection law asks every company to make it clear who is responsible for looking after personal data, so here are our details:
The Website www.organix.com is owned and operated by Organix Brands Limited ("We", "Organix", "Us"). We are registered in England and Wales under company number 02716145 and have our registered office at The Green House, 120-122 Commercial Road, Bournemouth, Dorset, BH2 5LT. Our VAT number is GB580157934.
Organix Brands Limited is the data controller of the data collected from you.
Who is Organix?
Organix wants a world where healthy, nutritious food is a real choice for everyone. You can find out more about us at Life at Organix | Hero Organix
If you have any questions or concerns about who we are or how we process your personal data, please email consumer.care@organix.com. We’ll aim to get back to you as soon as possible.
2. Our legal basis for collecting and processing your data
At Organix, we only collect and process your data on the basis clearly set out throughout this Privacy Policy document.
3. What is ‘personal data’?
Personal data is any information which personally identifies you. It might include your name, address or email address. The information we collect about you will be processed in accordance with this policy.
4. How Organix gathers personal data
The main places that we gather personal data are:
When you use the Organix website www.organix.com, we use tracking devices known as cookies to track your web visit.
For more details about how and what we do, please see the Organix Cookie Policy, which goes into much more detail. Cookie Policy | Hero Organix
There are other, more unusual, situations when we might ask you for personal information. These include:
When you participate in discussion boards or engage with us on other social media activity.
When you enter a competition, promotion, or survey. This could be, but is not limited to, giveaways on social media platforms or events throughout the UK where Organix is present.
When you report a problem with our website or contact us regarding a complaint or enquiry.
When you participate in an event hosted by us. We may ask your consent to record photo and video content during the event. You can find more information about how we manage your data captured during our events in section 14: Your Privacy on our Social Media Content.
5. The data that we seek to collect from you
Data we need to retain to answer or resolve an enquiry or complaint
If you contact us with an enquiry or complaint, we may keep records of our correspondence, to ensure that we can deal with it effectively.
Data that you share with us in response to a survey
We may also ask you to complete a survey. We use these for research purposes to better understand your opinions, preferences, and interests. For example, we might ask about your satisfaction with our foods, website, communications, or services. Participation in these surveys is always voluntary.
Data provided by third parties
We may also obtain personal information when you have consented to such information to be shared with us. For example, where one of our trusted third-party commercial partners hosts competitions on their website or special offers in conjunction with Organix.[1]
The information provided to us by third parties may include your:
Name
E-mail address
Postal address
Consent to receive communications from us
Data that you provide when you enter a competition or giveaway
Sometimes we may host competitions on our website or special offers, either from Organix or in collaboration with trusted third-party commercial partners. In such circumstances, we will make clear why we are asking for personal data and refer you to our Privacy Policy or that of the third-party organisation.
When hosting giveaways or competitions either on our website or our social media channels, you can always check the terms and conditions at Giveaway Terms and Conditions | Hero Organix
[ 1]I understand that the only source that may provide personal information is via trusted partners hosting competitions or special offers.
6. Collection of website data
Like many other organisations with a website, we use technology to collect and track data on people browsing our website. We do this because we want to know the answers to questions like the following:
How many people are visiting our website?
Where have they come from? (e.g. from google)
What type of device they use (e.g. desktop computer, tablet or mobile phone) and the internet browser they are using? This technical information is helpful to check that the web pages we have designed appear correctly on their device.
Which pages are they visiting, and for how long?
What are they clicking on? This information helps us understand the type of information you prefer to see on our website.
How we collect website data
We use small pieces of data –known as cookies – to track web users' behaviour and to recognize that you have visited before. We may also passively collect data through pixels, beacons, log files and other technologies. This data helps us deliver more helpful information, services, tools, and advertisements. For more specific information, please see the Organix Cookie Policy.
Organix uses ‘cookies’ or other similar tracking technologies to do the following:
To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our website to ensure that its content is presented in the most effective manner for you and your device.
To allow you to participate in interactive features on our website when you choose to do so.
As part of our efforts to keep the website safe and secure.
To measure or understand the effectiveness of our advertising so we can keep it relevant.
To make suggestions and recommendations to you and other website users about goods or services that may interest you or them.
Data that we collect as we track visits to our website
We collect details of visits to our Website, including but not limited to traffic data, location data, weblogs and other communication data and the resources and links you may access.
Specific information that we collect from people browsing the site
With regard to each of your visits to our website, we may automatically collect the following information (not limited to):
i) technical information, including the Internet protocol ("IP") address used to connect your computer to the Internet. The browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
ii) information about your visit, including information that tells us the site you were previously browsing before coming to the Organix site, the pages you visited on the Organix site, and the page you went to when you left. This is known as the 'full Uniform Resource Locator (URL)' clickstream to, through, and from our website, including date and time. We also track the products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information such as scrolling, clicks, and mouse-overs, and the methods used to browse away from the page.
7. Information that we receive from other sources
We may record the phone number used to call our customer service number, as well as an externally sourced postcode look-up service, to make sure we post correspondence, products, and/or vouchers (not limited to) to the correct address.
8. How we store and protect your personal data
We have appropriate security measures in place to prevent personal information from being accidentally lost, misused, or unauthorised access. We limit access to your personal information to those with a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you’d like to learn more about how you can protect your information or personal computers and devices against fraud, identity theft, viruses and other online threats, we recommend you visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Please note: Like other website owners, we cannot guarantee the security of data that you share with us over the internet. Sharing information online is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data; if you choose to share, you do so at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
9. How we use your personal data
When you give us information, such as your name and e-mail address, we use it in the following ways:
We may use your information to carry out obligations arising from any contracts entered between you and us and to provide you with the information, products, and services you may have requested.
We may use your data to ensure that the content of our website is presented in the most effective manner, for you and your devices.
10. How long we will hold your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
11. Who will see your data
Organix values your privacy and will only share your data with other parties in specific and limited circumstances. These are explained in this section:
We may share your data within our group of companies or subsidiaries
Organix Brands Limited is part of a larger group of companies, the Hero Group. You can learn more about them at www.hero-group.ch The Hero Group is based in Switzerland, outside the EEA . Switzerland does not have the same data protection laws as the United Kingdom and EEA. However, the European Commission has given a formal decision that Switzerland provides an adequate level of data protection similar to those which apply within the United Kingdom and EEA, so any transfer of your data to the Hero Group will be protected.
We may share your personal information with any member of our group, which means our subsidiaries and ultimately, our holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties [ 2]
We will only share your data with third parties for competition purposes. If we are sending out a prize, we will share the information with Royal Mail, FedEx or another trusted delivery service and with a trusted commercial partner if they are sending out competition prizes. We will only share your first name, last name, delivery address and contact telephone number if needed for the delivery.
We will share personal information with law enforcement or other authorities if required by applicable law.
We may disclose your personal information to third parties if some unusual and very specific circumstances apply:
As with any private company, should the company be bought, acquired, or sold off part of its assets, then this could cause your data to be disclosed to the new company owner. Similarly, should the law require us to disclose or share your personal data, then we would be obliged to do so. These unusual circumstances are described in more detail below:
i) If Organix or substantially all of its assets are acquired by a third party, we may disclose personal data held about our customers, as these will be one of the transferred assets.
ii) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Organix, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
[ 2]Organix have confirmed that data is only shared with third parties for the purpose of fulfilment of competitions.
12. Your Rights and Choices
The General Data Protection Regulation (GDPR) is a major piece of data protection law that gives you rights and choices about how your data is used. In summary, those include rights to:
Fair processing of information and transparency over how we use your personal information.
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
Require us to correct any mistakes in your information which we hold.
Require the erasure of personal information concerning you in certain situations.
Receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations.
Object at any time to processing personal information concerning you for direct marketing.
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
Object in certain other situations to our continued processing of your personal information.
Otherwise restrict our processing of your personal information in certain circumstances.
You can change your communication preferences at any time
We don’t hold customer records. We will only email you when you enter a promotion, giveaway or survey (not limited to). However, you have a right to restrict the processing of your data at any time. Please contact us at consumer.care@organix.com.
You can choose to correct, update or delete your information
We want to make sure that your information is always accurate and up-to-date. If you would like us to remove the personal information we hold about you, please contact us at consumer.care@organix.com.
You can request details we hold about you under the Data Protection Act 1998 and the General Data Protection Regulations – please send a description of the information you would like to see together with proof of your identity. No administration fee will be charged for considering or complying with such a request unless the request is deemed to be excessive.
You have the right to object to your data being used for profiling purposes. All you need to do is contact us at consumer.care@organix.com.
You can find out more about your rights under Data Protection
For more information about your rights under the Data Protection Act and the General Data Protection Regulation (GDPR) please visit ico.org.uk.
If you have a complaint about Organix data processing:
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, within the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns/ or telephone: 0303 123 1113.
13. Links to other websites
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
14. Your Privacy on our Social Media Content
What type of social media content do we gather? We are often tagged on social media content such us photos, videos and stories.
How do we request your consent? If you’ve tagged us on your content, we might respond with the following wording, either on a private message (also known as a ‘DM’) or on a public comment.
Hello, thanks for tagging us. We love your photo/video! 😍
We'd love to share it on our digital channels including our website, social media, and e-commerce platforms like Amazon. Please read our privacy policy first to understand how we handle your data, including content featuring minors: www.organix.com/privacy. By replying with @organixfood #yesorganixfood you confirm that you grant consent for use and, if minors are featured, that you are their parent/guardian.Thanks, Organix Team.
If you reply to our message or comment by tagging us @organixfood and using the hashtag #yesorganixfood, you are granting us permission to use and reshare your content across our digital channels.
How will we use your content? We may use your content across the following digital channels: our website, direct-to-consumer shop (e.g., shop.organix.com), our Amazon store, and all our social media profiles (such as Facebook, Instagram, TikTok, and LinkedIn). This list may include new platforms that we adopt in the future; however, we will update you if significant changes occur.
How do we handle your data? We will only use and reshare content that we have previously obtained explicit consent for. We handle all data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
How long do we keep your data? We may keep UGC indefinitely, or until you withdraw your consent. This helps us use user-generated content in long-term campaigns, adapt it for new formats, and analyse trends to improve future strategies. We regularly review content to ensure compliance with GDPR and the UK Data Protection Act 2018. You can withdraw consent at any time, as outlined in the “How can you to withdraw consent?” section.
How can you withdraw consent? We understand that you may change your mind. You can request us to delete your content from our records at any time. Please message us on social media or email us at consumer.care@organix.com. Please note, we might not be able to delete your content from our social media profiles, if it was published more than 52 weeks before you withdrew consent, as it may be difficult to locate your content. However, we’ll do our best.
Special Considerations for Minors: For content featuring minors, we take additional precautions, including verifying that the individual providing consent is the parent or legal guardian.
Your Rights Under the GDPR and the UK Data Protection Act 2018, you have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. For more details, please refer to the “Your Rights” section in this policy.
15. Photoshoots and Media Usage
Organix organizes regular events and photoshoots to capture moments that help us share and celebrate the experiences of our community. This section provides details on how we collect, use, and protect the data gathered during these photoshoots, including your rights regarding consent and content usage.
Data Collected During Events and Photoshoots
For each event or photoshoot, we may collect the following types of information to facilitate event planning, and content creation, and ensure participant safety:
· Participant and Guardian Details: Name, email address, contact number, and relationship to any minor participant.
· Child’s Information: We may collect a child’s name, age group, ethnicity, and any relevant allergy information to ensure safe and age-appropriate participation.
· Photos and Videos: Images and videos captured during the photoshoot, which may include both children and accompanying parents or guardians.
Purpose of Data Collection
The data collected serves several essential purposes:
· Event and Safety Management: allergy information is used solely to ensure a safe environment for participants, particularly children, by avoiding allergens or specific dietary risks. This information is accessible only to essential event staff and will be securely deleted after the event.
· Content Planning and Inclusivity: age and ethnicity information allow us to create content that accurately reflects the diversity and inclusivity of our audience. This data is used solely for planning and producing media content and is not shared outside of the media production team.
· Media and Brand Promotion: photos and videos taken during the photoshoots may be used for promotional purposes across a range of media channels, including but not limited to:
o Digital Platforms: our official website, social media profiles (e.g., Instagram, Facebook, Twitter), and online advertising.
o Print and In-Store Materials: brochures, event materials, and displays in-store.
o Partner and Third-Party Platforms: press releases, media articles, and third-party websites associated with our brand or retail partners.
Perpetual Consent for Media Usage
By participating in a photoshoot, you consent to the use of these images and videos on a perpetual basis. This means there is no specified end date for our use of this media. Perpetual consent allows us to continue using this content indefinitely, supporting consistent brand representation over time and minimizing disruptions to previously published media.
Right to Withdraw Consent
You retain the right to withdraw consent at any time. If you decide to withdraw your consent, please contact us at consumer.care@organix.com. Following your request:
· New and Future Content: We will stop using your or your child’s images in any new or future materials immediately.
· Existing Published Content: For images or videos already in circulation (e.g., social media, print materials), complete deletion may not always be feasible. However, we will make every reasonable effort to remove images from active media platforms and cease their use in any new materials where possible.
· Archival and Historical Records: Certain images may be retained as part of our brand’s historical records or archives. These archived images will not be actively used or redistributed after withdrawal of consent.
Data Security and Retention
All personal data collected during photoshoots is securely stored in line with GDPR and the UK Data Protection Act 2018. We take secure measures to ensure that all data is accessible only to authorized personnel involved in event planning, media production, and content management.
· Retention of Photos and Videos: photos and videos from the photoshoots may be retained indefinitely, or until consent is withdrawn. Any preparatory images uploaded in advance for organizational purposes are deleted following the event.
Your Rights
As part of our commitment to data protection, you have the following rights in relation to the data collected during our photoshoots:
· Right to Access: you have the right to request access to the personal data we hold about you or your child, including copies of images and videos.
· Right to Rectification: if you believe that any information we hold about you or your child is inaccurate or incomplete, you have the right to request that we correct it.
· Right to Withdraw Consent: you may withdraw consent at any time. After withdrawal, we will discontinue the use of images in future materials, though some previously published content may remain in circulation as outlined above.
· Right to Request Deletion: you may request deletion of specific images or videos where feasible. We will make every effort to comply with such requests, considering technical and practical limitations of removing previously published content.
· Right to Restrict Processing: in certain circumstances, you may request that we restrict processing of your data, for example, if you contest its accuracy or object to its use.
· Right to Object: you have the right to object to certain uses of your personal data, including direct marketing or profiling activities, though we do not use photoshoot data for these purposes.
· Right to Data Portability: where applicable, you may request that we provide you with a copy of your data in a structured, commonly used, and machine-readable format or transmit it to another data controller.
For further details on your rights and how we process personal information, please contact us consumer.care@organix.com.
16. Keeping you up to date with changes to our privacy and cookies policy
Any changes we may make to our Privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.
17. What to do if you have further questions
If you have any questions or concerns with respect to this policy or our website you may contact us:
· by email at consumer.care@organix.com
· by post at The Green House, 120-122 Commercial Road, Bournemouth, Dorset, BH2 5LT.